Dungeon Books of Battle Mats

Return Policy
All orders are double-checked for accuracy and, in the case of single cards, condition before being shipped.  If you are dissatisfied with your order in any way, send an email to service@gamersgrove.com or call 936-435-1119. All returns require prior approval.

You may return most new, unopened items sold and fulfilled by Gamers Grove, LLC within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Without exception, item(s) sent to you in factory-sealed condition cannot be returned if they have been opened.  

We do not accept returns on single cards, unless:
a) You are dissatisfied with the condition of the cards you have received.  This applies only to cards listed as "Mint/Near Mint" and "Slightly Played" condition.   
b) You have received item(s) that you did not order. 

Once you have received approval for a return, return the merchandise in the same condition we sent it and we will exchange the item(s).  If we are unable to exchange the item(s) we will issue a refund or, if you choose, a store credit that can be used to immediately make an alternate purchase. 

Refunds
Refunds are initiated after we receive and process your return. You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.